Frequently Asked Questions
Everything you need to know about your Aula gaming gear.
What is the average shipping time for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
Do Aula keyboards come with a warranty?
Yes, all our gaming keyboards include a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for gaming peripherals?
We offer a 30-day return policy. Items must be in their original packaging and in new condition to be eligible for a full refund.
Are Aula keyboards compatible with both Mac and Windows?
Most Aula keyboards are plug-and-play compatible with both Windows and macOS. However, certain driver-based customization software may be Windows-exclusive.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How can I track my package after it has shipped?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.